Transform business practices
Improve customer experience
What is Business Process Outsourcing?
Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call centre relations. BPO is also known as Information Technology Enabled Services (ITES).
Why business process outsourcing (BPO)?
Transform the way you conduct business and improve profitability with a full array of easily scalable business process outsourcing (BPO) solutions powered by our proven methodology.
Flexibility
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Flexibility in adapting clients' working process into our current processes.
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Quick implementation of new services.
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Adaptability towards global requirements.
Availability
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Allow clients to concentrate on their core business.
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Availability of HR, social media, business analytics and training functions to support the core business.
Cost Optimisation
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Transforming fix costs into variable costs.
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Reducing physical resource requirement at customer’s workplace.
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Reducing the investment on Capital Expenditure (CAPEX).
Service Quality
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Expert knowledge of the operations and systems.
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Quality assurance and performance management team to ensure Service Level Agreements (SLAs).
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Processes and practices that adhere to global standards.
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End-to-end process with follow through and constant feedback to customers.
Specialisation
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Ongoing process improvement activities by Lean Six Sigma experts.
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Customer centric documented processes (Vibrant™) to deliver quality customer experience.
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Years of customer management business process outsourcing (BPO) experience.
Our service offerings
Business Process Outsourcing (BPO)
BLACKSIRE offers you a suite of services to transform the way you conduct your business. Through our people, innovative technology and operational excellence, we can help you reach your business ambitions via the following:
Business Process Outsoutrcing (BPO) solutions:
Customer Experience Management
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Customer Service
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Technical Support
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Service Desk
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CC Lite
Revenue Generation
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Tele Marketing
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Tele Sales
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Virtual Account Management
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Inbound Sales
Revenue Protection
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Tele Collection
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Tele Reminder
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Tele Save A Customer
Business Excellence Consultancy
and Training
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Lean Six Sigma Consultancy
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Talent Development Program
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Training Services
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Recruitment, Training and Placement
Contact Centre Facilities
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Disaster Recovery Contact Centre
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Facility Management
Knowledge Process Outsourcing (KPO) solution:
Business Analytics and Insights
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Dashboard Reporting
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Business Insights
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Social Media Analytics
Work With us
We’re all about finding the right fit. We are looking for talented, passionate, and driven people to join
our team.
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