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BPO is also known as Information Technology Enabled Services (ITES).

Transform business practices
Improve customer experience

What is Business Process Outsourcing?

Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call centre relations. BPO is also known as Information Technology Enabled Services (ITES).

Why business process outsourcing (BPO)?

Transform the way you conduct business and improve profitability with a full array of easily scalable business process outsourcing (BPO) solutions powered by our proven methodology.


  • Flexibility in adapting clients' working process into our current processes.

  • Quick implementation of new services.

  • Adaptability towards global requirements.


  • Allow clients to concentrate on their core business.

  • Availability of HR, social media, business analytics and training functions to support the core business.

Cost Optimisation

  • Transforming fix costs into variable costs.

  • Reducing physical resource requirement at customer’s workplace.

  • Reducing the investment on Capital Expenditure (CAPEX).

Service Quality

  • Expert knowledge of the operations and systems.

  • Quality assurance and performance management team to ensure Service Level Agreements (SLAs).

  • Processes and practices that adhere to global standards.

  • End-to-end process with follow through and constant feedback to customers.


  • Ongoing process improvement activities by Lean Six Sigma experts.

  • Customer centric documented processes (Vibrant™) to deliver quality customer experience.

  • Years of customer management business process outsourcing (BPO) experience.

Our service offerings

Business Process Outsourcing (BPO)

BLACKSIRE offers you a suite of services to transform the way you conduct your business. Through our people, innovative technology and operational excellence, we can help you reach your business ambitions via the following:

Business Process Outsoutrcing (BPO) solutions:

Customer Experience Management

  • Customer Service

  • Technical Support

  • Service Desk

  • CC Lite

Revenue Generation

  • Tele Marketing

  • Tele Sales

  • Virtual Account Management

  • Inbound Sales

Revenue Protection

  • Tele Collection

  • Tele Reminder

  • Tele Save A Customer

Business Excellence Consultancy

and Training

  • Lean Six Sigma Consultancy

  • Talent Development Program

  • Training Services

  • Recruitment, Training and Placement

Contact Centre Facilities

  • Disaster Recovery Contact Centre

  • Facility Management

Knowledge Process Outsourcing (KPO) solution:

Business Analytics and Insights

  • Dashboard Reporting

  • Business Insights

  • Social Media Analytics

Work With us

We’re all about finding the right fit. We are looking for talented, passionate, and driven people to join
our team.



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Our Company

Blacksire is a digital solutions company that provides Business Process Outsourcing (BPO) services, which helps improve to the way you conduct business. Our team of experts from diverse professional background is well-versed in all things related to IT, ready to provide services tailored to your needs.

Our Partners and Clients
Operating Hours

Mon - Fri : 10am - 7pm

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© 2019 by Blacksire