• Black LinkedIn Icon
  • Instagram
  • Facebook

BUSINESS PROCESS

OUTSOURCING SERVICES

BPO is also known as Information Technology Enabled Services (ITES).

Transform business practices
Improve customer experience

What is Business Process Outsourcing?

Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call centre relations. BPO is also known as Information Technology Enabled Services (ITES).

Why business process outsourcing (BPO)?

Transform the way you conduct business and improve profitability with a full array of easily scalable business process outsourcing (BPO) solutions powered by our proven methodology.

Flexibility

  • Flexibility in adapting clients' working process into our current processes.

  • Quick implementation of new services.

  • Adaptability towards global requirements.

Availability

  • Allow clients to concentrate on their core business.

  • Availability of HR, social media, business analytics and training functions to support the core business.

Cost Optimisation

  • Transforming fix costs into variable costs.

  • Reducing physical resource requirement at customer’s workplace.

  • Reducing the investment on Capital Expenditure (CAPEX).

Service Quality

  • Expert knowledge of the operations and systems.

  • Quality assurance and performance management team to ensure Service Level Agreements (SLAs).

  • Processes and practices that adhere to global standards.

  • End-to-end process with follow through and constant feedback to customers.

Specialisation

  • Ongoing process improvement activities by Lean Six Sigma experts.

  • Customer centric documented processes (Vibrant™) to deliver quality customer experience.

  • Years of customer management business process outsourcing (BPO) experience.

Our service offerings

Business Process Outsourcing (BPO)

BLACKSIRE offers you a suite of services to transform the way you conduct your business. Through our people, innovative technology and operational excellence, we can help you reach your business ambitions via the following:

Business Process Outsoutrcing (BPO) solutions:

Customer Experience Management

  • Customer Service

  • Technical Support

  • Service Desk

  • CC Lite

Revenue Generation

  • Tele Marketing

  • Tele Sales

  • Virtual Account Management

  • Inbound Sales

Revenue Protection

  • Tele Collection

  • Tele Reminder

  • Tele Save A Customer

Business Excellence Consultancy

and Training

  • Lean Six Sigma Consultancy

  • Talent Development Program

  • Training Services

  • Recruitment, Training and Placement

Contact Centre Facilities

  • Disaster Recovery Contact Centre

  • Facility Management

Knowledge Process Outsourcing (KPO) solution:

Business Analytics and Insights

  • Dashboard Reporting

  • Business Insights

  • Social Media Analytics

Work With us

We’re all about finding the right fit. We are looking for talented, passionate, and driven people to join
our team.

1/3

START YOUR
PROJECT NOW

Sky scrapper built from the ground. Share with us your idea to get started!

Our Company

Blacksire is a digital solutions company that provides Business Process Outsourcing (BPO) services, which helps improve to the way you conduct business. Our team of experts from diverse professional background is well-versed in all things related to IT, ready to provide services tailored to your needs.

Our Partners and Clients
Operating Hours

Mon - Fri : 10am - 7pm

  • White LinkedIn Icon
  • White Instagram Icon
  • White Facebook Icon

© 2019 by Blacksire